elearnio standardizes onboarding at Tourlane

According to business insiders, Tourlane is one of the most exciting startups of 2020.

Das Bild zeigt eine Reisedestination und eine Mitarbeiterin von Tourlane
Interviewee

Katja Richter

Position

Head of Expert Development

Industry

Tourism

Use Case

Onboarding

The initial situation at Tourlane

Fast-growing startups like Tourlane often find themselves in a situation where their own success becomes a challenge. If young companies bring on board large numbers of new employees monthly, conventional onboarding strategies quickly reach its limits. In addition, the more diverse the new employees are, the more difficult it becomes. This is the case with Tourlane, because in addition to employees in the Berlin office, a large number of remote employees are joining the team. We sell personalized dream vacations to over 50 countries worldwide, and for this, employees need to be taught a lot of knowledge,” explains Head of Expert Development, Katja Richter. 

 

“Our challenge was to continuously guarantee the same premium quality. Standardized onboarding was impossible. “Training courses took place at specific times and locations. If a participant did not show up, the date had to be repeated. 

  • Product trainings, sales trainings and tool trainings were exclusively carried out personally 
  • Different levels of knowledge and previous experience for new employees
  • time- and place-bound
Das Bild zeigt Katja Richter von Tourlane beim Naujkluft Mountain
Das Bild zeigt eine Bürosituation bei Tourlane
Das Bild zeigt Katja Richter von Tourlane beim Naujkluft Mountain

Tourlane searched for a solution

In order to make onboarding a success for Tourlane, one point was crucial for Katja: versatility. Among the numerous platforms she compared based on the criteria most important to Tourlane, only elearnio delivered the desired result. According to her, this is where most of the possibilities for imparting knowledge are given. This is particularly true for the possibility of interactive learning, which allows knowledge about destinations around the globe to be conveyed in a quick manner.

  • Decentralized knowledge transfer
  • Interactive content
  • Versatility of individual design options

“I don’t know any other platform where I can prepare and impart knowledge in such a variety of ways, especially the glossaries are a valuable function for us”.

Given our rapid growth, it was important to make the training of new employees more efficient and scalable. elearnio is a great way to achieve this and perfectly meets our needs when it comes to flexibility, functionality and interactivity.

Katja Richter Head of Expert Development

This is what elearnio has changed at Tourlane

“Since the introduction we have prepared over 240 courses with which we carry out our onboardings” Katja Richter reveals satisfaction. Today, Tourlane is able to train new employees and further educate members of the existing team. Katja explains further: “In the meantime, a large part of our product training courses are now carried out automatically via elearnio”. There is absolutely no difference whether employees work in the Berlin office or from home, because they can now plan independently when they want to partake in a training course.

  • The majority of product training courses now only use elearnio
  • Already +240 different courses created
  • Employees’ idle times filled in a sensible way

Tourlane mastered a great challenge

With elearnio a great challenge was mastered. Onboarding now takes place in a standardized and orderly manner. Katja Richter is also pleased with the other advantages of elearnio: “The reaction speed to inquiries through personal contact, the possibility to participate as a customer in the product and the connection to Personio are important points for us”. 

In addition, the versatility in course design and the possibility of integrating ZOOM meetings make the use of elearnio at Tourlane a successful experience.

Unternehmensprofil:

Not a package holiday, but a tailor-made individual trip without having to book flights, accommodation and activities individually – travellers plan and book personalised, multi-day (dream) trips via Tourlane. The specially developed software and the personal advice of trained travel experts make it possible to book these very complex individual trips seamlessly online. According to business insiders, Tourlane is one of the most exciting start-ups of 2020. 

Figures

6

Continents on which Tourlane offers tours

100%

fun learning

+240

courses created with elearnio

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Weitere Erfolgsgeschichten

Logo des Unternehmens Mister Spex

Klare Sicht für Mister Spex dank elearnio

Wie kann das Onboarding im Unternehmen attraktiver gestaltet werden und wie kann ich meine Mitarbeiter an unterschiedlichen Standorten einheitlich schulen? Diese Fragen standen im Fokus des Projekts bei Mister Spex. Lesen Sie jetzt, wie das Unternehmen mit elearnio diese passenden Antworten auf diese Fragen gefunden hat.

Personio Logo

Klare Sicht für Mister Spex dank elearnio

Wie kann das Onboarding im Unternehmen attraktiver gestaltet werden und wie kann ich meine Mitarbeiter an unterschiedlichen Standorten einheitlich schulen? Diese Fragen standen im Fokus des Projekts bei Mister Spex. Lesen Sie jetzt, wie das Unternehmen mit elearnio diese passenden Antworten auf diese Fragen gefunden hat.